Support Information

Email Account Information

You can access our Basic Webmail client (Atmail) by going to:

https://webmail.emailarray.com

We’re currently beta testing AfterLogic WebMail Pro, which might become our new default WebMail for basic accounts.

You can test it at https://al.emailarray.com

NOTE: you can log on to Afterlogic WebMail from your iOS device and it shall offer an automated way (profile) of setting up e-mail as IMAP, along with calendars and contacts (CalDAV/CardDAV).

Here’s the step by step for setting up an IMAP account on iOS.

  • Click on Settings
  • Click on Mail, Contacts, Calendars
  • Click on Add Account
  • Click on Other
  • Click on Add Mail Account
  • Inform the following
    • Name – The name you want on your outgoing email
    • Email – Your full e-mail address
    • Password – Your password
    • Description – A description for your account
  • Click on Next
  • IMAP is selected by default
  • Under Incoming Mail Server, enter as below:
    • Host Name – imap.emailarray.com
    • User Name – Your full e-mail address
    • Password – Your password
  • Under Outgoing Mail Server, enter as below:
    • Host Name – smtp.emailarray.com
    • User Name – Your full e-mail address
    • Password – Your password
  • Click on Next
  • Click on Save

Note that IMAP is preferred over POP. If you want to set up the account as POP, you have to set it up manually. IMAP is a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Here’s the step by step for setting up an IMAP account on Android’s native mail app.

  • Press the device’s Menu button.
  • Tap Settings.
  • Click on Accounts
  • Click on Add account.
  • Click on Email.
  • Enter your full e-mail address and password.
  • Select if you want to send e-mails using this account by default
  • Click on Next
  • Click Manual setup.
  • In account type, choose IMAP account.
  • Android will automatically use imap.yourdomain.com and smtp.yourdomain.com as hosts, which is OK
  • Username field has to be changed to your FULL e-mail address
  • Click on Next 3 times in a row, note that on the last page you can setup specific details such as interval for checking mail
  • On the last page, Android gives you the option to change the friendly name and also Your name, as it appears to recipients.
  • Click on OK to finalize the procedure.

If you want to setup IMAP with SSL, after clicking on Add account > Email and typing in your e-mail and password, fill out the hostnames as per below.

  • IMAP server – imap.emailarray.com
  • Security type – SSL or SSL/TLS
  • Port 993
  • SMTP Server – smtp.emailarray.com
  • Security type – SSL or SSL/TLS
  • Port – 465

Note that IMAP is preferred over POP. If you want to set up the account as POP, you have to set it up manually. IMAP is a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Below, step by step tutorials according to Outlook version used, which you can usually check when opening Outlook or in the Help menu/About. 

Also notice that if this is the first time you open Outlook since its install, a window will immediately pop up asking you to setup your email account. Click yes and proceed and follow our instructions starting with section in which you start typing in your account data.

Finally, as per our tests, sent items and trash are automatically saved in IMAP folders, except in older Outlook 2003. Nonetheless, information about this is available for Sent Items and Trash, specially useful if your Outlook is not in English and you want to manually define folders used for these base folders. Notice that our WebMail automatically decodes the english default names (Sent, Trash, Drafts, Spam) so that it shows them in the language in which you accessed WebMail. In some cases, however, it might me required to change folder mappings in WebMail, if Outlook does not do this conversion automatically, besides mapping the localized names in your Outlook.

Outlook 2013/2010:

  • Click on the File menu and it shall show you the Info tab
  • Click on + Add Account
  • Type in your full name, e-mail address and password and click on Next
  • Click on Allow when asked about autodiscover.xml
  • Click on Finish

Note that Outlook will automatically setup the account as IMAP. If you want to set up the account as POP, you have to setup the account manually. IMAP is recommended, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Outlook 2007:

Go to Tools -> Account Settings and click on New

Click on Next

Enter the user’s full name, his e-mail address and password. Click on Next

Outlook will search for the web service…

Allow autodiscover.emailarray.com/AutoDiscover/AutoDiscover.xml to configure the client.

The account is now configured. Click on Finish

If you’re annoyed by the fact that Outlook, by default, puts a line (strikethrough) in deleted e-mails, see this FAQ.

Outlook 2003:

  • Access Tools -> E-Mail Accounts
  • The E-mail Accounts wizard will open
  • Select Add a new e-mail account and click on Next
  • Select IMAP (or POP, if you prefer) and click on Next
  • Click on Allow when asked about autodiscover.xml and then click on Finish
  • If you don’t get an alert about autodiscover, setup Incoming and Outgoing mail servers manually, as per our servers & ports page (imap.emailarray.com and smtp.emailarray.com)
  • In the username field type in your full e-mail address
  • Click on the More Settings button and in the Outgoing Server tab, mark the checkbox for “My outgoing SMTP server requires authentication”
  • On the Advanced tab, check ports, for IMAP with SSL checkbox enabled, use port 995 and for SMTP with SSL, use 465
  • Click on OK to close configuration windows

Outlook 2003 will not store sent emails in IMAP’s sent items folder. For a workaround, either upgrade to a newer Outlook or check this FAQ. Setting up trash to use IMAP is much more complicated in Outlook 2003, requiring macros, etc., so it’s suggested to upgrade to a newer Outlook.

 

1. MX Records

The first step in configuring your DNS is updating your MX records. MX records tell the world which server should receive e-mails destined for your domain, and deliver it to you. You can usually update the MX records for your domain from the same Control Panel you use for managing your DNS. You can safely keep your website hosted with another provider and only use our hosting services for the e-mail.

You should first remove all other MX records and then add the following, with the specified preference:

Name

Preference

mx.emailarray.com

      5

mx2.emailarray.com

     10

Important

It is not recommended to create CNAME records within your domain that point to EmailArray MX records and using those CNAME as your MX records.

2. Webmail Record

In order to access your webmail and take advantage of our Branding features, you must configure CNAME records within your domain for the webmail host.

You must create:

CNAME

Forwards to

webmail.

webredirect.emailarray.com

3. SPF Record

This will help with your email deliverability because the SPF record specifies a list of authorized hosts that can send e-mails on behalf of a domain.

You must add a TXT record with the following value (host is usually ‘@’):

v=spf1 include:emailarray.com -all

4. DKIM Records

DKIM records are available in the setup email you receive with your account confirmation.

Basic Accounts:

A record hostname

Points to

autodiscover.

69.28.212.195

autoconfig.

69.28.212.195

 

Example Setup in GoDaddy: